It would seem that the RQIA, which is charged with, among other things, encouraging improvements in the quality of of health and social care services in Northern Ireland, has a few issues with the quality of its own service delivery.
This frustrated blogger tried phoning its main number and got a "this number is currently unavailable" message.
On a second attempt, the caller was invited to leave a message on Vodafone voicemail.
Hurray, on the third attempt a real person answered the phone but the switchboard operator was unable to transfer calls. She helpfully suggested that she could email the person the caller was trying to reach. Hmmm....